Mrs E complained that the flooring in her home had started to discolour due to the presence of asbestos. She said Cardiff Council had failed to carry out regular monitoring of asbestos in her property.
The Ombudsman found that the property had been inspected in2019 but no further monitoring had taken place since Mrs E raised her complaint. She said this further increased Mrs E’s concerns. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to undertake a visit at the property within 4 weeks, to review the condition of the asbestos where access to it is easily accessible