Source · PSOW (Public Services Ombudsman for Wales)

Aneurin Bevan University Health Board

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202303667 Sector Health Category Health Decided 20 September 2023

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Full decision

Mrs C complained that Aneurin Bevan University Health Board failed to respond to a complaint she made in December 2022.

The Ombudsman decided there had been a delay in the Health Board’s response and this caused inconvenience and frustration for Mrs C. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Health Board’s agreement to apologise to Mrs C and pay her £50 redress in recognition of the delay. The Health Board also agreed to provide Mrs C with a complaint response within 4 weeks.

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Other decisions involving Aneurin Bevan University Health Board

Reference	Date	Summary	Outcome
PSOW-202503012	09 Jul 2026	Ms K complained that her mother’s, Ms P, NEWS (National Early Warning Score – a standardised scoring system used by …	Not Upheld
PSOW-202601295	02 Jul 2026		Resolved / Early Resolution
PSOW-202600070	25 Jun 2026	Ms A complained about the care and treatment received by her late husband while admitted to hospital (“the Hospital”). Ms …	Resolved / Early Resolution
PSOW-202509410	18 Jun 2026	Mrs A complained about her husband’s management and care at the Grange Hospital during his admission in 2025. Mr A …	Resolved / Early Resolution
PSOW-202502459	17 Jun 2026	Ms B is prelingually deaf (deafness that occurs before learning speech and language). She complained about the care she received …	Partly Upheld

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