Source · Ombudsman decisions
PSOW Individual Decisions
3,212 total decisions
880 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,212 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202304464 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 31 Oct 2023 |
| PSOW-202305057 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 31 Oct 2023 |
| PSOW-202305628 | Wrexham County Borough Council | Health | Resolved / Early Resolution | 31 Oct 2023 |
| PSOW-202105707 | Wrexham County Borough Council | Local Government | Upheld | 31 Oct 2023 |
| PSOW-202107035 | Betsi Cadwaladr University Health Board | Health | Upheld | 31 Oct 2023 |
| PSOW-202202853 | Aneurin Bevan University Health Board | Health | Upheld | 30 Oct 2023 |
| PSOW-202106081 | A Care Home | Upheld | 30 Oct 2023 | |
| PSOW-202204937 | Aneurin Bevan University Health Board | Health | Upheld | 30 Oct 2023 |
| PSOW-202104878 | Aneurin Bevan University Health Board | Health | Upheld | 30 Oct 2023 |
| PSOW-202305452 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 27 Oct 2023 |
| PSOW-202305189 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 27 Oct 2023 |
| PSOW-202207305 | Swansea Bay University Health Board | Health | Other | 25 Oct 2023 |
| PSOW-202305011 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 24 Oct 2023 |
| PSOW-202305188 | Cyngor Gwynedd | Resolved / Early Resolution | 24 Oct 2023 | |
| PSOW-202302782 | A GP Practice in the area of Swansea Bay University Health Board | Health | Resolved / Early Resolution | 24 Oct 2023 |
| PSOW-202106645 | Cwm Taf Morgannwg University Health Board | Health | Not Upheld | 24 Oct 2023 |
| PSOW-202207640 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 23 Oct 2023 |
| PSOW-202304415 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 23 Oct 2023 |
| PSOW-202304238 | Pembrokeshire County Council | Local Government | Resolved / Early Resolution | 23 Oct 2023 |
| PSOW-202207903 | Betsi Cadwaladr University Health Board | Health | Upheld | 23 Oct 2023 |
| PSOW-202305162 | Cardiff Council | Local Government | Resolved / Early Resolution | 20 Oct 2023 |
| PSOW-202305160 | Swansea Council | Local Government | Resolved / Early Resolution | 20 Oct 2023 |
| PSOW-202303715 | Isle of Anglesey County Council | Local Government | Resolved / Early Resolution | 20 Oct 2023 |
| PSOW-202303232 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 20 Oct 2023 |
| PSOW-202201568 | Monmouthshire County Council | Local Government | Not Upheld | 20 Oct 2023 |