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Mr Q complained that Cyngor Gwynedd had failed to collect his refuse and recycling on numerous occasions.
The Ombudsman found that the Council had not completed its complaint process. She felt this caused additional frustration to Mr Q.
The Ombudsman decided to settle the complaint without an investigation. She sought and gained the Council’s agreement to escalate the complaint and issue a Stage 2 response within two weeks.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202510601 | 27 Apr 2026 | Miss A complained that Cyngor Gwynedd failed to respond to her complaint regarding council tax. The Ombudsman found that the … | Resolved / Early Resolution |
| PSOW-202309568 | 19 Dec 2025 | The Ombudsman received a complaint that a Member (“the Member”) of Cyngor Gwynedd (“the County Council”) breached the Code of … | Other |
| PSOW-202309568 | 19 Dec 2025 | The Ombudsman received a complaint that a Member (“the Member”) of Cyngor Gwynedd (“the County Council”) breached the Code of … | Other |
| PSOW-202505678 | 18 Dec 2025 | Ms A complained about council tax billing by Cyngor Gwynedd of a second property that she owned. When the Ombudsman … | Resolved / Early Resolution |
| PSOW-202506894 | 15 Dec 2025 | Mrs X complained that Cyngor Gwynedd failed to address all the concerns raised in the complaint she submitted regarding a … | Resolved / Early Resolution |