Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing): Pembrokeshire County Council Report Date 23/10/2023 Case Against Pembrokeshire County Council Subject Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) Case Reference Number 202304238 Outcome Early resolution Mr B complained about outstanding work that was due to be completed in his property by the Council. Mr B said that he had repeatedly raised the issue but had not received a date by which the Council would complete the work.
The Ombudsman contacted the Council and it was agreed that the Council would: • Provide the complainant with a deadline date by which the outstanding works (redecoration of a kitchen wall) would be completed.
The Council contacted the complainant and a date for the works to be completed was agreed.