Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202306440 | Cardiff Council | Local Government | Resolved / Early Resolution | 1 Dec 2023 |
| PSOW-202306038 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 1 Dec 2023 |
| PSOW-202306167 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 30 Nov 2023 |
| PSOW-202306249 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 30 Nov 2023 |
| PSOW-202305890 | Swansea Council | Local Government | Resolved / Early Resolution | 30 Nov 2023 |
| PSOW-202200883 | Hywel Dda University Health Board | Health | Upheld | 30 Nov 2023 |
| PSOW-202306198 | Isle of Anglesey County Council | Local Government | Resolved / Early Resolution | 29 Nov 2023 |
| PSOW-202306341 | A GP Practice in the area of Cardiff & Vale University Health Board | Health | Resolved / Early Resolution | 29 Nov 2023 |
| PSOW-202304519 | Bridgend County Borough Council | Local Government | Resolved / Early Resolution | 27 Nov 2023 |
| PSOW-202208258 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 27 Nov 2023 |
| PSOW-202304534 | Welsh Ambulance Services NHS Trust | Health | Resolved / Early Resolution | 24 Nov 2023 |
| PSOW-202306260 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 24 Nov 2023 |
| PSOW-202107101 | Betsi Cadwaladr University Health Board | Health | Upheld | 23 Nov 2023 |
| PSOW-202303378 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 23 Nov 2023 |
| PSOW-202305135 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 23 Nov 2023 |
| PSOW-202306293 | Cardiff Council | Local Government | Resolved / Early Resolution | 21 Nov 2023 |
| PSOW-202306259 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 21 Nov 2023 |
| PSOW-202305196 | Welsh Ambulance Services NHS Trust | Health | Resolved / Early Resolution | 21 Nov 2023 |
| PSOW-202304862 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 21 Nov 2023 |
| PSOW-202301378 | Cardiff and Vale University Health Board | Health | Not Upheld | 21 Nov 2023 |
| PSOW-202304749 | Monmouthshire County Council | Local Government | Resolved / Early Resolution | 21 Nov 2023 |
| PSOW-202201455/202202498 | Powys County Council/Bannau Brycheiniog National Park Authority | Local Government | Other | 20 Nov 2023 |
| PSOW-202201380 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 20 Nov 2023 |
| PSOW-202304164 | Ceredigion County Council | Local Government | Resolved / Early Resolution | 17 Nov 2023 |
| PSOW-202201283 | Betsi Cadwaladr University Health Board | Health | Upheld | 16 Nov 2023 |