Source · Ombudsman decisions
PSOW Individual Decisions
3,212 total decisions
880 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,212 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202201990 | Cardiff and Vale University Health Board | Health | Not Upheld | 29 Jan 2024 |
| PSOW-202203786 | Cardiff and Vale University Health Board | Health | Upheld | 26 Jan 2024 |
| PSOW-202202308 | A Care Home | Upheld | 26 Jan 2024 | |
| PSOW-202307935 | Rhondda Cynon Taf County Borough Council | Health | Resolved / Early Resolution | 26 Jan 2024 |
| PSOW-202106229 | Betsi Cadwaladr University Health Board | Health | Upheld | 26 Jan 2024 |
| PSOW-202203509 | Swansea Bay University Health Board | Health | Upheld | 26 Jan 2024 |
| PSOW-202202309 | A GP Practice in the area of Betsi Cadwaladr University Health Board | Health | Upheld | 26 Jan 2024 |
| PSOW-202202481 | Welsh Ambulance Services NHS Trust | Health | Upheld | 26 Jan 2024 |
| PSOW-202203509 | Swansea Bay University Health Board | Health | Upheld | 26 Jan 2024 |
| PSOW-202301555 | Hywel Dda University Health Board | Health | Not Upheld | 25 Jan 2024 |
| PSOW-202307988 | Tai Calon Community Housing | Housing | Resolved / Early Resolution | 25 Jan 2024 |
| PSOW-202204639 | Welsh Ambulance Services NHS Trust | Health | Upheld | 25 Jan 2024 |
| PSOW-202200739 | Vale of Glamorgan Council | Local Government | Other | 24 Jan 2024 |
| PSOW-202208381 | Hywel Dda University Health Board | Health | Upheld | 24 Jan 2024 |
| PSOW-202101741 | Aneurin Bevan University Health Board | Health | Upheld | 24 Jan 2024 |
| PSOW-202307183 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 24 Jan 2024 |
| PSOW-202305250 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 24 Jan 2024 |
| PSOW-202307801 | Cyngor Gwynedd | Resolved / Early Resolution | 24 Jan 2024 | |
| PSOW-202203822 | Hywel Dda University Health Board | Health | Other | 23 Jan 2024 |
| PSOW-202307826 | Charter Housing Association (Part of the Pobl Group) | Housing | Resolved / Early Resolution | 19 Jan 2024 |
| PSOW-202306789 | Bridgend County Borough Council | Local Government | Resolved / Early Resolution | 19 Jan 2024 |
| PSOW-202306687 | Pobl | Resolved / Early Resolution | 19 Jan 2024 | |
| PSOW-202307690 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 18 Jan 2024 |
| PSOW-202302509 | Welsh Ambulance Services NHS Trust | Health | Other | 18 Jan 2024 |
| PSOW-202207425 | Swansea Bay University Health Board | Health | Upheld | 18 Jan 2024 |