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The Ombudsman found there had been a significant delay in processing the investigation. She said this caused additional frustration for Ms H.
She decided to settle the complaint without an investigation. The Ombudsman sought and gained the Council’s agreement to conclude its investigation and issue its complaint response within 3 weeks.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202510601 | 27 Apr 2026 | Miss A complained that Cyngor Gwynedd failed to respond to her complaint regarding council tax. The Ombudsman found that the … | Resolved / Early Resolution |
| PSOW-202309568 | 19 Dec 2025 | The Ombudsman received a complaint that a Member (“the Member”) of Cyngor Gwynedd (“the County Council”) breached the Code of … | Other |
| PSOW-202309568 | 19 Dec 2025 | The Ombudsman received a complaint that a Member (“the Member”) of Cyngor Gwynedd (“the County Council”) breached the Code of … | Other |
| PSOW-202505678 | 18 Dec 2025 | Ms A complained about council tax billing by Cyngor Gwynedd of a second property that she owned. When the Ombudsman … | Resolved / Early Resolution |
| PSOW-202506894 | 15 Dec 2025 | Mrs X complained that Cyngor Gwynedd failed to address all the concerns raised in the complaint she submitted regarding a … | Resolved / Early Resolution |