Ms A complained that Pobl failed to respond the complaints she made over the telephone. Pobl said that there was no evidence on its system that Ms A had complained.
The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained Pobl’s agreement to contact Ms A to confirm her complaint and provide a written response within 20 working days.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202507560 | 20 Jan 2026 | Ms B complained that Pobl failed to address and resolve certain matters of her complaint in its complaint response. The … | Resolved / Early Resolution |
| PSOW-202506881 | 18 Dec 2025 | Mr A complained that the Housing Association had not taken sufficient steps to address the concerns he had raised with … | Resolved / Early Resolution |
| PSOW-202407308 | 18 Dec 2025 | We investigated a complaint from Ms W about whether the Housing Association responded appropriately to reports of damp and mould … | Upheld |
| PSOW-202410010 | 16 Apr 2025 | Ms K complained that Pobl failed to respond to a complaint she submitted in November 2024. The Ombudsman found that … | Resolved / Early Resolution |
| PSOW-202408096 | 31 Jan 2025 | Mr J complained that Pobl failed to respond to a complaint concerning a rat infestation in the communal bin area. … | Resolved / Early Resolution |