Mr C complained that Rhondda Cynon Taff County Council failed to repair his blocked gully and did not issue a response to his complaint.
The Ombudsman found that whilst the Council had logged service requests it failed to log Mr C’s concerns as a complaint. She said that this caused frustration and uncertainty to Mr C. She decided to settle his complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to write to Mr C with an apology for its failure to log his concerns as a complaint and issue a complaint response within 4 weeks.