Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202308472 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 23 Apr 2024 |
| PSOW-202309125 | Powys Teaching Health Board | Health | Resolved / Early Resolution | 22 Apr 2024 |
| PSOW-202307455 | Newport City Council | Local Government | Resolved / Early Resolution | 22 Apr 2024 |
| PSOW-202309991 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 19 Apr 2024 |
| PSOW-202400091 | Pobl | Resolved / Early Resolution | 19 Apr 2024 | |
| PSOW-202310250 | Newport City Council | Local Government | Resolved / Early Resolution | 19 Apr 2024 |
| PSOW-202309442 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 18 Apr 2024 |
| PSOW-202310219 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 18 Apr 2024 |
| PSOW-202310199 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 18 Apr 2024 |
| PSOW-202310068 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 18 Apr 2024 |
| PSOW-202309990 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 18 Apr 2024 |
| PSOW-202309153 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 18 Apr 2024 |
| PSOW-202309102 | Valleys To Coast Housing | Housing | Resolved / Early Resolution | 17 Apr 2024 |
| PSOW-202301824 | Cardiff and Vale University Health Board | Health | Not Upheld | 15 Apr 2024 |
| PSOW-202310242 | Valleys To Coast Housing | Housing | Resolved / Early Resolution | 15 Apr 2024 |
| PSOW-202310335 | Caerphilly County Borough Council | Local Government | Resolved / Early Resolution | 10 Apr 2024 |
| PSOW-202309396 | Powys County Council | Local Government | Resolved / Early Resolution | 9 Apr 2024 |
| PSOW-202207172 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 9 Apr 2024 |
| PSOW-202306798 | A GP Practice in the area of Cardiff & Vale University Health Board | Health | Upheld | 8 Apr 2024 |
| PSOW-202309779 | Coastal Housing Group Ltd | Housing | Resolved / Early Resolution | 5 Apr 2024 |
| PSOW-202309975 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 4 Apr 2024 |
| PSOW-202308563 | Conwy County Borough Council | Local Government | Resolved / Early Resolution | 4 Apr 2024 |
| PSOW-202303418 | Aneurin Bevan University Health Board | Health | Upheld | 4 Apr 2024 |
| PSOW-202300535 | Betsi Cadwaladr University Health Board | Health | Upheld | 4 Apr 2024 |
| PSOW-202309084 | Swansea Council | Local Government | Resolved / Early Resolution | 3 Apr 2024 |