Source · PSOW (Public Services Ombudsman for Wales)

Trivallis

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202400495 Sector Housing Category Housing Decided 31 May 2024

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Local housing allowance re-freeze

Full decision

The Ombudsman found that whilst the Association had communicated with Ms E, its communications were not clear, and it had not appropriately managed her expectations in respect of the substantive issues raised . This caused additional frustration and uncertainty to Ms E. The Ombudsman decided to settle the complaint without an investigation.

The Ombudsman sought and agreed with the Association to provide a written apology, within 2 weeks, for the quality of its responses and an offer of £50 for time and trouble.

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Other decisions involving Trivallis

Reference	Date	Summary	Outcome
PSOW-202510194	30 Mar 2026	Mrs A complained that Trivallis failed to respond to the complaint she submitted regarding the works that need completing at …	Resolved / Early Resolution
PSOW-202506755	02 Feb 2026	Ms A complained that Trivallis (“the Housing Association”) failed to follow Safeguarding and Anti-Social Behaviour (“ASB”) procedures in response to …	Resolved / Early Resolution
PSOW-202405250	23 Oct 2025	Mrs C complained about whether Trivallis (“the Association”) responded appropriately to reports of damp and mould made by her between …	Other
PSOW-202402960	23 Oct 2025	Mr B complained about the way the housing association Trivallis (“the Association”) dealt with reports of repairs at his home. …	Other
PSOW-202503347	13 Oct 2025	Mrs X complained regarding the significant delays by Trivallis to complete the works / replacement of the windows. The Ombudsman …	Resolved / Early Resolution

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