Source · PSOW (Public Services Ombudsman for Wales)

Cardiff and Vale University Health Board

PSOW (Public Services Ombudsman for Wales) Not Upheld Reference PSOW-202305528 Sector Health Category Clinical treatment in hospital Decided 31 May 2024

View Cardiff and Vale University Health Board scorecard

Full decision

Mr A complained about the care provided to him by the Health Board relating to his kidney condition. Specifically, the Ombudsman investigated whether: The result of an Albumin to Creatinine Ratio “ACR” test (a test to help identify kidney disease) in April 2017 (21.7mg/mmol) should have prompted an increase in Mr A’s enalapril medication.

There should have been repeat yearly ACR tests in 2018 and 2019.

The Ombudsman did not uphold the complaints. The investigation found that maintaining the same dose of enalapril medication following Mr A’s ACR test result in 2017 was reasonable, took account of other clinical factors and was not outside the range of normal clinical practice. In relation to repeating yearly ACR tests in 2018 and 2019, it was appropriate to monitor urine protein levels using a different (PCR) test. This was in line with accepted practice and did not result in any detriment to Mr A.

View original on PSOW (Public Servic… website

Other decisions involving Cardiff and Vale University Health Board

Reference Date Summary Outcome
PSOW-202600364 22 Jun 2026 Miss C complained about the care that she and her baby received from Cardiff and Vale University Health Board, before, … Resolved / Early Resolution
PSOW-202502000 08 Jun 2026 Mrs B complained about the care and treatment she received from Cardiff and Vale University Health Board. Specifically, the investigation … Not Upheld
PSOW-202600721 19 May 2026 Mrs A complained that she was dissatisfied with Cardiff and Vale University Health Board’s (“the Health Board”) response to her … Resolved / Early Resolution
PSOW-202509841 01 May 2026 Miss A complained that Cardiff and Vale University Health Board had not fully addressed her complaint about the care and … Resolved / Early Resolution
PSOW-202410002 30 Apr 2026 Ms C complained about the care and treatment provided to her late mother-in-law, Ms D, when she was investigated and … Partly Upheld
View all decisions for this organisation