Source · PSOW (Public Services Ombudsman for Wales)

Hywel Dda University Health Board

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202400640 Sector Health Category Health Decided 24 May 2024

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Ms V complained that Hywel Dda University Health Board failed to respond to a complaint she submitted in September 2023.

The Ombudsman found that there had been a significant delay in the Health Board responding to the complaint. This caused additional frustration and inconvenience for Ms V. The Ombudsman decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Health Boards agreement to issue a complaint response within 30 working days and offer £50 financial redress for the inconvenience.

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Other decisions involving Hywel Dda University Health Board

Reference	Date	Summary	Outcome
PSOW-202511024	29 Apr 2026	Mr A complained that Hywel Dda University Health Board failed to respond to his complaint. The Ombudsman found that the …	Resolved / Early Resolution
PSOW-202600101	24 Apr 2026	Miss A complained that Hywel Dda University Health Board failed to issue her a formal complaint response regarding the treatment …	Resolved / Early Resolution
PSOW-202510921	14 Apr 2026	Ms A complained that Hywel Dda University Health Board failed to issue a response to her complaint which, she made …	Resolved / Early Resolution
PSOW-202510774	14 Apr 2026	Ms C complained that Hywel Dda University Health Board failed to issue a response to her complaint which she made …	Resolved / Early Resolution
PSOW-202510057	07 Apr 2026	Ms A complained about the delays she has experienced waiting for treatment for her cataracts by Hywel Dda University Health …	Resolved / Early Resolution

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