Ms V complained that Hywel Dda University Health Board failed to respond to a complaint she submitted in September 2023.
The Ombudsman found that there had been a significant delay in the Health Board responding to the complaint. This caused additional frustration and inconvenience for Ms V. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Boards agreement to issue a complaint response within 30 working days and offer £50 financial redress for the inconvenience.