Ms B complained that she was inappropriately discharged from mental health services in Swansea Bay University Health Board in August 2022.
The investigation found that Ms B’s discharge from mental health services in August 2022 was appropriate and in line with routine clinical management. However, the investigation also found that Ms B was not offered a copy of her discharge letter and to this limited extent her complaint was upheld.
The Health Board agreed to apologise to Ms B. It also agreed to review its approach to offering copies of outpatient clinic letters within this service and how it could comply with relevant guidance relating to this.