Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202105577 | Betsi Cadwaladr University Health Board | Health | Upheld | 1 May 2024 |
| PSOW-202310379 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 30 Apr 2024 |
| PSOW-202302575 | Aneurin Bevan University Health Board | Health | Not Upheld | 30 Apr 2024 |
| PSOW-202303151 | Cardiff and Vale University Health Board | Health | Not Upheld | 30 Apr 2024 |
| PSOW-202308823 | Pembrokeshire County Council | Local Government | Resolved / Early Resolution | 30 Apr 2024 |
| PSOW-202309578 | A GP Practice in the area of Swansea Bay University Health Board | Health | Resolved / Early Resolution | 30 Apr 2024 |
| PSOW-202309851 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 30 Apr 2024 |
| PSOW-202310284 | A GP Practice in the area of Cardiff & Vale University Health Board | Health | Resolved / Early Resolution | 30 Apr 2024 |
| PSOW-202302461 | Cardiff and Vale University Health Board | Health | Upheld | 30 Apr 2024 |
| PSOW-202400605 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 30 Apr 2024 |
| PSOW-202309683 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 30 Apr 2024 |
| PSOW-202207858 | Cardiff and Vale University Health Board | Health | Upheld | 29 Apr 2024 |
| PSOW-202309854 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 29 Apr 2024 |
| PSOW-202310243 | Swansea Council | Local Government | Resolved / Early Resolution | 29 Apr 2024 |
| PSOW-202308695 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 29 Apr 2024 |
| PSOW-202309026 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 29 Apr 2024 |
| PSOW-202400400 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 26 Apr 2024 |
| PSOW-202400216 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 26 Apr 2024 |
| PSOW-202309204 | Bridgend County Borough Council | Local Government | Resolved / Early Resolution | 26 Apr 2024 |
| PSOW-202307982 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 26 Apr 2024 |
| PSOW-202309798 | Flintshire County Council | Local Government | Resolved / Early Resolution | 26 Apr 2024 |
| PSOW-202307912 | Swansea Council | Local Government | Resolved / Early Resolution | 25 Apr 2024 |
| PSOW-202309997 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 25 Apr 2024 |
| PSOW-202309088 | A GP Practice in the area of Swansea Bay University Health Board | Health | Resolved / Early Resolution | 24 Apr 2024 |
| PSOW-202400117 | Hafod Housing Association | Housing | Resolved / Early Resolution | 24 Apr 2024 |