Mrs B complained that Betsi Cadwaladr University Health Board failed to provide a response to her complaint, about the care and treatment provided to her late husband, which she made to it in August 2023.
The Ombudsman found that the Health Board had not provided regular and meaningful updates to Mrs B, and it had failed to issue a complaint response. She said this caused frustration and uncertainty to Mrs B. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to write to Mrs B with an apology for the identified failures and to issue a complaint response within 20 working days.