Mr and Mrs T complained that Vale of Glamorgan Council had failed to meet their son’s special educational needs and as a result he had now been out of education for 3 years. Mr and Mrs T said they had attempted to arrange a meeting with the Council, but it had failed to respond to their emails.
The Ombudsman found that there had been a failure by the Council to respond to Mr and Mrs T’s emails about the meeting. She said this caused inconvenience and frustration to Mr and Mrs T. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to apologise to Mr and Mrs T for not responding to the emails and provide an explanation as to why this happened. The Council also agreed to arrange a date within the next 4 weeks for a face-to-face meeting with Mr and Mrs T and to provide a stage 2 response within 20 working days following the meeting.