Clinical treatment outside hospital; Other : A GP Practice in the area of Powys Teaching Health Board Report Date 11/06/2024 Case Against A GP Practice in the area of Powys Teaching Health Board Subject Clinical treatment outside hospital; Other Case Reference Number 202309223 Outcome Early resolution Ms A complained about the care and treatment that her late father, Mr B, received from the Practice, including that it did not adequately treat her father’s anaemia.
The Ombudsman decided that although the Practice prescribed one month’s folic acid, no further investigation of Mr B’s folate level were carried out after the month’s prescription ended. On balance, it was likely that the folic acid prescription should have continued. She decided to settle the complaint without an investigation.
She sought and gained the Practice’s agreement, that within 20 working days it would write to Ms A to acknowledge and apologise that the management of her father’s folate deficiency was not appropriate, and to review its treatment of this condition to improve care for future patients.