Mr A complained that he had waited for 6 years for knee replacement surgery from the Health Board and that it had not replied to his complaint.
The investigation found that it was unclear whether the Health Board had received Mr A’s complaint and that it had not been investigated internally. It was therefore not possible to say whether the Health Board agreed with or rejected Mr A’s concerns.
In order to progress Mr A’s complaint, the Health Board agreed to investigate his concerns by following the formal complaints process. Mr A would be able to return to the Ombudsman with his complaint in due course if he was not satisfied with the Health Board’s final response.