Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202405596 | A GP Surgery in the area of Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 18 Nov 2024 |
| PSOW-202405428 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 15 Nov 2024 |
| PSOW-202402025 | Caerphilly County Borough Council | Local Government | Resolved / Early Resolution | 15 Nov 2024 |
| PSOW-202404637 | Grwp Cynefin | Social Care | Resolved / Early Resolution | 15 Nov 2024 |
| PSOW-202406073 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 15 Nov 2024 |
| PSOW-202400694 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 14 Nov 2024 |
| PSOW-202405507 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 14 Nov 2024 |
| PSOW-202405560 | Taff Housing Association | Housing | Resolved / Early Resolution | 14 Nov 2024 |
| PSOW-202405089 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 13 Nov 2024 |
| PSOW-202405624 | Caerphilly County Borough Council | Local Government | Resolved / Early Resolution | 13 Nov 2024 |
| PSOW-202307146 | Betsi Cadwaladr University Health Board | Health | Upheld | 12 Nov 2024 |
| PSOW-202404374 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 12 Nov 2024 |
| PSOW-202405042 | Swansea Council | Local Government | Resolved / Early Resolution | 11 Nov 2024 |
| PSOW-202402368 | A GP Surgery in the area of Aneurin Bevan University Health Board | Health | Not Upheld | 7 Nov 2024 |
| PSOW-202402742 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 7 Nov 2024 |
| PSOW-202405130 | Ceredigion County Council | Local Government | Resolved / Early Resolution | 7 Nov 2024 |
| PSOW-202404088 | Pobl | Resolved / Early Resolution | 6 Nov 2024 | |
| PSOW-202205005 | Betsi Cadwaladr University Health Board | Health | Upheld | 5 Nov 2024 |
| PSOW-202405053 | Carmarthenshire County Council | Local Government | Resolved / Early Resolution | 4 Nov 2024 |
| PSOW-202405270 | Cyngor Gwynedd | Resolved / Early Resolution | 4 Nov 2024 | |
| PSOW-202307512 | Swansea Bay University Health Board | Health | Not Upheld | 4 Nov 2024 |
| PSOW-202308446 | Aneurin Bevan University Health Board | Health | Not Upheld | 4 Nov 2024 |
| PSOW-202403917 | Valleys To Coast Housing | Housing | Resolved / Early Resolution | 4 Nov 2024 |
| PSOW-202405395 | Bridgend County Borough Council | Local Government | Resolved / Early Resolution | 1 Nov 2024 |
| PSOW-202307666 | Aneurin Bevan University Health Board | Health | Not Upheld | 31 Oct 2024 |