Mr A complained about the care and treatment provided to his late mother by Aneurin Bevan University Health Board (“the Health Board”). Specifically, regarding the appropriateness of the hospital discharge and his mother’s mobility assessments. Mr A also complained that the Health Board’s complaint responses did not address his questions.
The Ombudsman was satisfied that the Health Board had already provided a reasonable response to his complaint but noted Mr A’s comment that he had not received copies of his mother’s mobility assessments. During a discussion with the Health Board, the Ombudsman was informed that it had no record of a request from Mr A asking for records, so it was unable to determine who he approached for the mobility assessments. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to consider a Subject Access Request which Mr A could formally submit to request his mother’s mobility assessments, if he wished to do so.