3,294 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Ms D complained about persistent problems with Flintshire County Council’s assisted waste collection service. Ms D said that, since starting the service in around September 2024, her waste and recycling had hardly been collected. The Ombudsman decided that, despite monitoring having been implemented, there continued …
Miss B complained about the action taken by Cardiff Council to address housing repairs required in her property. She also complained about issues with communication about appointments for works to be completed. The Ombudsman found that although the Council had taken action to address the …
Miss A complained that the GP Practice had removed her from its practice list. She also complained about the information provided to her by the Health Board in response to her complaint. The Ombudsman found that the GP Practice had not provided Miss A with …
Miss A complained that the GP Practice had removed her from its practice list. She also complained about the information provided to her by the Health Board in response to her complaint. The Ombudsman found that the GP Practice had not provided Miss A with …
Ms X complained that she had been decanted from her home and that Caredig had failed to respond to her complaint. The Ombudsman found that Caredig had issued a complaint response; however, Ms X did not receive a copy, and it had failed to address …
Mrs X complained about the care provided to her late mother by a GP practice in the Aneurin Bevan University Health Board area. The Ombudsman found that the GP Practice held a meeting with Mrs X to discuss her concerns; however, it had failed to …
Ms A complained because she was unhappy with the actions of Hywel Dda University Health Boards Community and Drug Alcohol Team (‘CDAT’). The Ombudsman decided that the Health Board’s complaint response was reasonable in respect of several of Ms A’s concerns. However, it was noted …
Mrs A complained because she was unhappy with Cwm Taf Morgannwg University Health Board’s care and treatment of her late husband. Mrs A’s husband sadly died in July 2024. The Ombudsman noted that the Health Board had provided a complaint response, including investigation report, in …
Mrs X complained about the care and treatment her late father received at Cardiff and Vale University Health Board. The Ombudsman found that the Health Board had identified a qualifying liability, however, it had failed to advise Mrs X of her right to legal advice …
Mr A, a leaseholder of a flat within the building owned by Tai Calon (‘the HA’), said that he had been reporting a leak around his property for 3 years. He said that the HA had sent out numerous plumbers and engineers, but the leak …
Mr C complained about the care and treatment he received from the Health Board. The investigation considered whether the routine fitting of a catheter for Mr C, performed by the District Nurse Service on 25 September 2023, was carried out appropriately, and whether this could …
Mr A complained to this office that the GP Practice had failed to address his concerns about the way he had been treated by it. Mr A had previously complained to the GP Practice in December 2024, via his Llais Advocate, but the GP Practice …
Miss X complained that her front garden was in disrepair, and she had not received updates or a response from Trivallis Housing Association. The Ombudsman found that the Association had incorrectly closed the complaint and failed to update Miss X, despite her repeated attempts to …
Mr and Mrs A complained that the Council had not responded to their complaint about action taken regarding a bridleway near to their property. The Ombudsman found that the correspondence, from Mr and Mrs A to the Council, outlined their expectations for it to manage …
Mrs A complained about the care and treatment provided by Aneurin Bevan University Health Board (‘the Health Board’) in relation to gynaecological issues. Mrs A complained that she attended the Emergency Department on numerous occasions but on each occasion, she was discharged with no plan, …
Ms A complained that the Health Board had failed to respond to follow up correspondence, in which she clarified her concerns after receiving a formal complaint response. The Ombudsman found that the Health Board had failed to issue a further response to Ms A. She …
Mr C complained about the care and treatment he received from Betsi Cadwaladr University Health Board (‘the Health Board’) following a back/rib injury he sustained on 6 June 2024 whilst on a rollercoaster at a theme park. Mr C said the Health Board missed opportunities …
Complained about the care and treatment provided to his mother whilst a patient at GUH in February 2024 and YYF in May 2024. Also complained that the Health Board has not responded to a further complaint submitted about a period of care in June 2024. …
Mr A complained that Hafod Housing Association failed to consider reasonable adjustments relating to his health conditions by not appropriately considering his request for a transfer to larger Welsh Housing Partnership tenancy property, if one became available. The Ombudsman decided that whilst the Housing Association …
Ms P complained that Aneurin Bevan University Health Board failed to respond to a complaint she submitted in August 2024. The Ombudsman found there was a significant delay with the Health Board concluding its investigation and that it failed to keep Ms P regularly updated …
Mr H complained that Swansea Bay University Health Board had failed to respond to the complaint made to it in September 2024. The Ombudsman found that there had been a delay in the Health Board responding to Mr H’s complaint, which the Ombudsman said caused …
Mr B complained that Cardiff and Vale University Health Board had failed to respond to the complaint made to it in June 2024 about the care and treatment provided to his late father. The Ombudsman found that there had been delays in the complaint response …
Mr C complained about the care and treatment his wife, Mrs C, received from the Podiatry and Orthotics Department (‘the Podiatry Department’) and the Health Centre based within Betsi Cadwaladr University Health Board (‘the Health Board’). The investigation considered the following: Whether the assessment, diagnosis, …
In January 2024, it was alleged that the Member, in his official capacity, attended at the Complainant’s place of work and caused significant distress to the Complainant and their employers. The Ombudsman started an investigation to consider paragraphs 6(1)(a) (disrepute) and 7(a) (using your position …
Mr C complained that Neath Port Talbot Council (‘the Council’) had not properly considered the impact on local residents when it approved an application for planning permission and had failed to respond to representations made by Mr C’s elected representative. The Ombudsman decided that following …