Source · Ombudsman decisions
PSOW Individual Decisions
3,202 total decisions
871 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,202 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202409566 | Cardiff Council | Local Government | Resolved / Early Resolution | 2 May 2025 |
| PSOW-202402082 | Llanharan Community Council | Local Government | Not Upheld | 2 May 2025 |
| PSOW-202401427 | Conwy Town Council | Local Government | Not Upheld | 2 May 2025 |
| PSOW-202409193 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 1 May 2025 |
| PSOW-202403148 | A GP Practice in the area of Swansea Bay University Health Board | Health | Not Upheld | 1 May 2025 |
| PSOW-202408962 | Melin Homes Ltd | Resolved / Early Resolution | 1 May 2025 | |
| PSOW-202403463 | Betsi Cadwaladr University Health Board | Health | Upheld | 30 Apr 2025 |
| PSOW-202407485 | Cardiff Council | Local Government | Resolved / Early Resolution | 30 Apr 2025 |
| PSOW-202408922 | Rhondda Cynon Taf County Borough Council | Local Government | Resolved / Early Resolution | 29 Apr 2025 |
| PSOW-202403207 | Aneurin Bevan University Health Board | Health | Upheld | 29 Apr 2025 |
| PSOW-202408192 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 28 Apr 2025 |
| PSOW-202407809 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 25 Apr 2025 |
| PSOW-202409838 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 25 Apr 2025 |
| PSOW-202405774 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 25 Apr 2025 |
| PSOW-202402627 | Carmarthenshire County Council | Local Government | Not Upheld | 24 Apr 2025 |
| PSOW-202409991 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 24 Apr 2025 |
| PSOW-202402415 | Carmarthenshire County Council | Local Government | Not Upheld | 23 Apr 2025 |
| PSOW-202408824 | Cardiff Council | Local Government | Resolved / Early Resolution | 23 Apr 2025 |
| PSOW-202401069 | Cardiff and Vale University Health Board | Health | Upheld | 23 Apr 2025 |
| PSOW-202409581 | A GP Practice in the area of Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 22 Apr 2025 |
| PSOW-202401281 | Cwm Taf Morgannwg University Health Board | Health | Not Upheld | 22 Apr 2025 |
| PSOW-202410010 | Pobl | Resolved / Early Resolution | 16 Apr 2025 | |
| PSOW-202402082 | Bridgend County Borough Council | Local Government | Withdrawn | 15 Apr 2025 |
| PSOW-202407605 | A GP Practice in the area of Powys Teaching Health Board | Health | Resolved / Early Resolution | 15 Apr 2025 |
| PSOW-202410159 | Hafod Housing Association | Housing | Resolved / Early Resolution | 15 Apr 2025 |