Complained about the care and treatment provided to his mother whilst a patient at GUH in February 2024 and YYF in May 2024. Also complained that the Health Board has not responded to a further complaint submitted about a period of care in June 2024.
Complaint was not investigated as could not see evidence that the care and treatment provided to his mother fell below that we would expect from the NHS in Wales. Also, in light of action taken by the Health Board, it would not be proportionate to investigate.
Health Board agreed to an early resolution to provide a response to the outstanding complaint and the apologise for the delay in responding.