Miss A complained that the GP Practice had removed her from its practice list. She also complained about the information provided to her by the Health Board in response to her complaint.
The Ombudsman found that the GP Practice had not provided Miss A with warnings prior to, or an explanation about, her removal from the practice list in line with its policy. In addition, the Health Board provided Miss A and the local Senedd Member with a response to her complaint that contained inaccurate information about her removal from the practice list.
The Ombudsman obtained the GP Practice’s agreement to, within 4 weeks, review the action taken and consider whether it has appropriate procedures and guidance in place for considering removing patients from its list. It also agreed to provide Miss A with a specific explanation about why the GP Practice considered it appropriate to remove her from its patient list without warning or explanation. The Health Board agreed to provide Miss A and her local Senedd Member with an apology for the inaccurate information previously provided and an explanation of why this occurred, within 4 weeks.