Mrs A complained because she was unhappy with Cwm Taf Morgannwg University Health Board’s care and treatment of her late husband. Mrs A’s husband sadly died in July 2024.
The Ombudsman noted that the Health Board had provided a complaint response, including investigation report, in February 2025.However, Mrs A had raised several queries about the response and a meeting was being arranged to discuss these. However, the Ombudsman also noted that Mrs A had originally raised concerns in 2022 and 2023. There was a significant delay in Mrs A receiving a response to her complaint. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to, within 2 weeks, provide an apology to Mrs A for the delay in providing a complaint response and to offer a financial redress payment of £250.