Mr C complained about the care and treatment he received from Betsi Cadwaladr University Health Board (‘the Health Board’) following a back/rib injury he sustained on 6 June 2024 whilst on a rollercoaster at a theme park. Mr C said the Health Board missed opportunities to diagnose his spinal fracture and that a physiotherapist failed to manage his back pain appropriately.
The investigation found that appropriate care was provided to Mr C when he presented to the Emergency Department at the hospital on 7 June 2024 and that there were no missed opportunities to diagnose his spinal fracture. The investigation also found that appropriate physiotherapy care was provided to Mr C who was diagnosed with a relatively minor, stable fracture. The Ombudsman did not uphold this complaint