Source · Ombudsman decisions
PSOW Individual Decisions
3,202 total decisions
871 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,202 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202501847 | Hafod Housing Association | Housing | Resolved / Early Resolution | 20 Jun 2025 |
| PSOW-202410202 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 20 Jun 2025 |
| PSOW-202500621 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 19 Jun 2025 |
| PSOW-202502211 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 18 Jun 2025 |
| PSOW-202501701 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 17 Jun 2025 |
| PSOW-202403172 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 17 Jun 2025 |
| PSOW-202309676 | Whitland Town Council | Local Government | Withdrawn | 17 Jun 2025 |
| PSOW-202410249 | Neath Port Talbot Council | Local Government | Resolved / Early Resolution | 12 Jun 2025 |
| PSOW-202501621 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 12 Jun 2025 |
| PSOW-202409144 | Pembrokeshire County Council | Local Government | Resolved / Early Resolution | 12 Jun 2025 |
| PSOW-202500416 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 12 Jun 2025 |
| PSOW-202500540 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 11 Jun 2025 |
| PSOW-202410048 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 11 Jun 2025 |
| PSOW-202500703 | Swansea Council | Local Government | Resolved / Early Resolution | 10 Jun 2025 |
| PSOW-202406983 | Swansea Bay University Health Board | Health | Upheld | 10 Jun 2025 |
| PSOW-202500022 | Cyngor Gwynedd | Resolved / Early Resolution | 10 Jun 2025 | |
| PSOW-202408837 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 9 Jun 2025 |
| PSOW-202402934 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 9 Jun 2025 |
| PSOW-202500711 | Cardiff Council | Local Government | Resolved / Early Resolution | 6 Jun 2025 |
| PSOW-202500764 | North Wales Housing | Housing | Resolved / Early Resolution | 5 Jun 2025 |
| PSOW-202500657 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 5 Jun 2025 |
| PSOW-202410300 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 5 Jun 2025 |
| PSOW-202409958 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 5 Jun 2025 |
| PSOW-202410124 | Caerphilly County Borough Council | Local Government | Resolved / Early Resolution | 4 Jun 2025 |
| PSOW-202408878 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 4 Jun 2025 |