Source · Ombudsman decisions
PSOW Individual Decisions
3,113 total decisions
854 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–Apr 2026
3,113 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202405774 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 25 Apr 2025 |
| PSOW-202402627 | Carmarthenshire County Council | Local Government | Not Upheld | 24 Apr 2025 |
| PSOW-202409991 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 24 Apr 2025 |
| PSOW-202402415 | Carmarthenshire County Council | Local Government | Not Upheld | 23 Apr 2025 |
| PSOW-202408824 | Cardiff Council | Local Government | Resolved / Early Resolution | 23 Apr 2025 |
| PSOW-202401069 | Cardiff and Vale University Health Board | Health | Upheld | 23 Apr 2025 |
| PSOW-202409581 | A GP Practice in the area of Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 22 Apr 2025 |
| PSOW-202401281 | Cwm Taf Morgannwg University Health Board | Health | Not Upheld | 22 Apr 2025 |
| PSOW-202410010 | Pobl | Resolved / Early Resolution | 16 Apr 2025 | |
| PSOW-202402082 | Bridgend County Borough Council | Local Government | Withdrawn | 15 Apr 2025 |
| PSOW-202407605 | A GP Practice in the area of Powys Teaching Health Board | Health | Resolved / Early Resolution | 15 Apr 2025 |
| PSOW-202410159 | Hafod Housing Association | Housing | Resolved / Early Resolution | 15 Apr 2025 |
| PSOW-202407710 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 14 Apr 2025 |
| PSOW-202409652 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 14 Apr 2025 |
| PSOW-202405837 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 14 Apr 2025 |
| PSOW-202400584 | Aneurin Bevan University Health Board | Health | Upheld | 11 Apr 2025 |
| PSOW-202400693 | Betsi Cadwaladr University Health Board | Health | Upheld | 11 Apr 2025 |
| PSOW-202407666 | Caerphilly County Borough Council | Local Government | Resolved / Early Resolution | 11 Apr 2025 |
| PSOW-202409655 | Trivallis | Resolved / Early Resolution | 11 Apr 2025 | |
| PSOW-202308948 | Welsh Ambulance Services University NHS Trust | Health | Upheld | 11 Apr 2025 |
| PSOW-202409869 | A GP Practice in the area of Cardiff & Vale University Health Board | Health | Resolved / Early Resolution | 10 Apr 2025 |
| PSOW-202400913 | Tonyrefail Community Council | Local Government | Withdrawn | 10 Apr 2025 |
| PSOW-202404809 | Cyngor Gwynedd | Education | Other | 10 Apr 2025 |
| PSOW-202408440 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 9 Apr 2025 |
| PSOW-202409225 | Adra | Resolved / Early Resolution | 9 Apr 2025 |