3,294 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
The Ombudsman received a complaint that a member (“the Member”) of Pentir Community Council (“the Community Council”) had breached the Code of Conduct (“the Code”). It was alleged that the Member was reluctant to allow the Complainant (who is also a member of the Community …
Mr A complained that Monmouthshire County Council (“the Council”) did not provide the bespoke pre-planning application advice service that he paid for. He said that processes were not followed, did not provide the services listed and his correspondence was not responded to, which resulted in …
Mr X complained that Carmarthenshire County Council failed to take action against his neighbour who had damaged and removed the boundary hedging. The Ombudsman found that the Council had failed to provide Mr X with a complaint response. She said this caused uncertainty and frustration …
Mr A complained that the Cardiff and Vale University Health Board failed to send referral letters to his new GP so that he could continue his treatment outside of Wales. The Ombudsman found that the Health Board issued a referral letter to Mr A’s new …
Ms A complained about care provided by the Health Board to her late partner Mr B. The Ombudsman’s investigation considered whether the Health Board provided prompt and appropriate care to Mr B at Morriston Hospital after staff were alerted to his medical emergency. The investigation …
Mr A complained that the Admissions Appeal Panel had not considered the family’s exceptional circumstances when it refused his daughter’s appeal. The Ombudsman decided that the Panel had misunderstood a key piece of information that had strongly influenced its decision to refuse the appeal. The …
Mr X complained that Welsh Ambulance Services University NHS Trust had failed to respond to the complaint he made to it in February 2025. The Ombudsman found there had been a delay in WAST responding to Mr X’s complaint, causing frustration to him. She decided …
Mr C complained on behalf of his wife, Mrs C, about the care and treatment she received from a dental practice in the area of the Health Board. Mr C complained that dental treatment for Mrs C’s fractured front tooth and crown was urgent and …
Mr A complained that there were delays and miscommunications in Cardiff Council’s handling of his application for a Disabled Facilities Grant, which led to him arranging the adaptations before the grant was approved, and left him in debt. The Ombudsman decided that the Council’s record-keeping …
Mrs A complained about the care and treatment provided to her father, Mr B, prior to his death, by Cwm Taf Morgannwg University Health Board (“the Health Board). On receipt of the final response, Mrs A had outstanding questions about her father’s treatment. The Ombudsman …
Ms L complained that Cwm Taf Morgannwg University Health Board failed to arrange her hip replacement surgery and that it had made excuses for the delay. The Ombudsman found that Health Board explained to Ms L the reasons for the delay but that it failed …
Mr A complained that the GP Practice failed to recognise or respond appropriately to his needs, leading to him being removed from the patient list. The Ombudsman decided that the Practice had not communicated effectively with Mr A and decided to settle the complaint without …
Miss X complained that United Welsh Housing Association failed to resolve repairs in her home. The Ombudsman found that Miss X complained to the Association in April 2025, however, it failed to issue a complaint response to Miss X. She said this caused uncertainty and …
Miss X complained that Cardiff Council had failed to provide her with a key for her side gate and it also offered her a £100 compensation, and she is yet to receive this. The Ombudsman found that the information provided to the Council’s finance department …
An advocate, Mr X, complained that his client, Miss Y, had not received a response from Carmarthenshire County Council to the Social Services complaint made to it in February 2025. The Ombudsman found that there had been a delay in issuing a Stage 2 complaint …
Mr and Mrs A complained that the Health Board delayed offering an appointment to Mr A to discuss the results of his colorectal cancer scan. He had recently finished treatment and the post treatment scan was carried out in January 2024. He was initially offered …
Mrs A complained about delays from Betsi Cadwaladr University Health Board (“the Health Board”) in diagnosing her congenital condition. Mrs A said that the Health Board did not respond to the further questions she posed in a letter of May 2025. The Health Board told …
Mr X complained that Cwm Taf Morgannwg University Health Board had failed to respond to the complaint he made to it in February 2025. The Ombudsman found that there had been a delay in the Health Board responding to Mr X and a failure to …
Mr C complained that a GP Practice refused to visit his partner, Ms A, at home for 6 months, despite her deteriorating health. He complained that when a home visit was undertaken, the assessment of his partner was inadequate and the referrals that were made …
Ms N complained that Cwm Taf Morgannwg University Health Board had failed to respond following an admission of a breach of duty of care in August 2024. The Ombudsman found that, whilst the Health Board acknowledged a breach of duty of care in August 2024 …
Mr X complained that Cardiff Council failed to address the situation regarding the garden at the property and was dissatisfied with the response. The Ombudsman found that Mr X and the Council came to an agreement regarding the garden, however the Council still wanted to …
Mr X complained about the communal heating supply and that Denbighshire Council had undertaken recent works which resulted in additional charges. The Ombudsman found that while the Council had provided a Freedom of Information response to Mr X, it had overlooked providing him with a …
Mrs B complained that Flintshire County Council had failed to respond to the complaint she made to it in March 2025. The Ombudsman found that there had been a delay in the Council responding to Mrs B’s complaint and a failure to keep her updated …
Mrs X complained that Cardiff Community Housing Association had damaged her wall. The Ombudsman found that, although the Association had issued a response to Mrs X, it was not a formal complaint response, and it was not issued in line with its complaints procedure. She …
Mr and Mrs X complained about Flintshire County Council’s assessment of their care needs. The Ombudsman found that the Council had failed to properly deal with Mr and Mrs X’s complaint in line with the statutory Social Services complaints procedure, which the Ombudsman said denied …