Mrs A complained about delays from Betsi Cadwaladr University Health Board (“the Health Board”) in diagnosing her congenital condition. Mrs A said that the Health Board did not respond to the further questions she posed in a letter of May 2025.
The Health Board told the Ombudsman that it had not previously had sight of the letter, but that it would be willing to provide a response to Mrs A’s questions.
The Ombudsman sought and gained the Health Board’s agreement, within 11 weeks, to provide Mrs A with a response to the questions posed within the letter dated 6 May 2025.