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Mr X complained that Welsh Ambulance Services University NHS Trust had failed to respond to the complaint he made to it in February 2025.
The Ombudsman found there had been a delay in WAST responding to Mr X’s complaint, causing frustration to him. She decided to settle the complaint without a formal investigation.
The Ombudsman sought and gained WAST’s agreement to apologise and explain the reasons for the delay and to issue its complaint response to Mr X within 4 weeks.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202500208 | 28 Apr 2026 | Ms C has complained about the care and treatment she received from Welsh Ambulance Services University NHS Trust. Specifically, the … | Not Upheld |
| PSOW-202509411 | 10 Mar 2026 | Ms A complained that the Welsh Ambulance Services University NHS Trust failed to respond to the complaint she submitted in … | Resolved / Early Resolution |
| PSOW-202508489 | 27 Jan 2026 | Mrs A complained that there were repeated failures by Welsh Ambulance Services University NHS Trust (“the Trust”) to appropriately prioritise … | Resolved / Early Resolution |
| PSOW-202500626 | 19 Jan 2026 | Ms L complained, about how the Trust responded to an emergency call from her late mother, Mrs F. The investigation … | Upheld |
| PSOW-202504636 | 04 Dec 2025 | Mr B complained that poor communication and inadequate care from Welsh Ambulance Services Trust caused delays in the assessment and … | Resolved / Early Resolution |