Mrs A complained about the care and treatment provided to her father, Mr B, prior to his death, by Cwm Taf Morgannwg University Health Board (“the Health Board).
On receipt of the final response, Mrs A had outstanding questions about her father’s treatment. The Ombudsman considered that the Health Board would be best placed to answer these, as the Body involved in his care. Mrs A did not wish to meet with the Health Board, as it had offered in its final response.
The Ombudsman sought and gained the Health Board’s agreement, to within 2 weeks contact Mrs A to identify her concerns and outstanding issues to confirm the scope of its investigation, then within 30 working days of agreement to issue a response to any new concerns in line with the Putting Things Right regulations, and/or, within 30 working days of agreement to provide a response to any outstanding concerns which require clarification.