Mr X complained that Cwm Taf Morgannwg University Health Board had failed to respond to the complaint he made to it in February 2025.
The Ombudsman found that there had been a delay in the Health Board responding to Mr X and a failure to properly update him. The Ombudsman said this caused frustration to Mr X and decided to settle the complaint without a formal investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise and explain the reasons for the delay and lack of updates, to offer a £50 redress payment to Mr X and to issue its complaint response to him within 4 weeks.