Source · Ombudsman decisions
PSOW Individual Decisions
3,113 total decisions
854 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–Apr 2026
3,113 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202407751 | Caerphilly County Borough Council | Local Government | Resolved / Early Resolution | 28 May 2025 |
| PSOW-202401257 | Cwm Taf Morgannwg University Health Board | Health | Not Upheld | 28 May 2025 |
| PSOW-202500170 | Carmarthenshire County Council | Local Government | Resolved / Early Resolution | 28 May 2025 |
| PSOW-202500409 | A GP Practice in the area of Hywel Dda University Health Board | Health | Resolved / Early Resolution | 27 May 2025 |
| PSOW-202501224 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 23 May 2025 |
| PSOW-202400457 | Public Health Wales | Health | Not Upheld | 22 May 2025 |
| PSOW-202500065 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 21 May 2025 |
| PSOW-202408790 | Cardiff Council | Local Government | Resolved / Early Resolution | 21 May 2025 |
| PSOW-202500244 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 21 May 2025 |
| PSOW-202409534 | Cardiff Council | Local Government | Resolved / Early Resolution | 20 May 2025 |
| PSOW-202409769 | A Care Home | Resolved / Early Resolution | 20 May 2025 | |
| PSOW-202408991 | Hafod Housing Association | Housing | Resolved / Early Resolution | 20 May 2025 |
| PSOW-202408858 | Cardiff Council | Local Government | Resolved / Early Resolution | 20 May 2025 |
| PSOW-202410082 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 20 May 2025 |
| PSOW-202500284 | A GP Practice in the area of Cardiff & Vale University Health Board | Health | Resolved / Early Resolution | 19 May 2025 |
| PSOW-202404040 | Cardiff and Vale University Health Board | Health | Upheld | 19 May 2025 |
| PSOW-202309122 | Prestatyn Town Council | Local Government | Withdrawn | 19 May 2025 |
| PSOW-202409871 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 16 May 2025 |
| PSOW-202203847 | Llandudno Town Council | Local Government | Not Upheld | 16 May 2025 |
| PSOW-202410015 | Caerphilly County Borough Council | Local Government | Resolved / Early Resolution | 16 May 2025 |
| PSOW-202410076 | Newport City Homes | Resolved / Early Resolution | 15 May 2025 | |
| PSOW-202500561 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 15 May 2025 |
| PSOW-202407794 | Denbighshire County Council | Local Government | Resolved / Early Resolution | 14 May 2025 |
| PSOW-202408308 | Merthyr Valleys Homes | Resolved / Early Resolution | 14 May 2025 | |
| PSOW-202409980 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 14 May 2025 |