Source · Ombudsman decisions
PSOW Individual Decisions
3,202 total decisions
871 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,202 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202502851 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 30 Jul 2025 |
| PSOW-202500781 | Trivallis | Resolved / Early Resolution | 29 Jul 2025 | |
| PSOW-202501080 | Rhondda Cynon Taf County Borough Council | Local Government | Resolved / Early Resolution | 29 Jul 2025 |
| PSOW-202501495 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 29 Jul 2025 |
| PSOW-202502176 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 29 Jul 2025 |
| PSOW-202502243 | Tai Calon Community Housing | Housing | Resolved / Early Resolution | 29 Jul 2025 |
| PSOW-202501988 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 28 Jul 2025 |
| PSOW-202500530 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 25 Jul 2025 |
| PSOW-202501203 | Valleys To Coast Housing | Housing | Resolved / Early Resolution | 25 Jul 2025 |
| PSOW-202501371 | Valleys To Coast Housing | Housing | Resolved / Early Resolution | 25 Jul 2025 |
| PSOW-202502724 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 25 Jul 2025 |
| PSOW-202310248 | Denbighshire County Council | Local Government | Not Upheld | 25 Jul 2025 |
| PSOW-202404604 | Cardiff Council | Local Government | Not Upheld | 25 Jul 2025 |
| PSOW-202501293 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 24 Jul 2025 |
| PSOW-202501197 | Caredig | Resolved / Early Resolution | 23 Jul 2025 | |
| PSOW-202410313 | Cardiff Council | Local Government | Resolved / Early Resolution | 22 Jul 2025 |
| PSOW-202500279 | Wrexham County Borough Council | Local Government | Resolved / Early Resolution | 22 Jul 2025 |
| PSOW-202501194 | A GP Practice in the area of Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 22 Jul 2025 |
| PSOW-202407027 | Swansea Bay University Health Board | Health | Upheld | 21 Jul 2025 |
| PSOW-202405286 | Aneurin Bevan University Health Board | Health | Not Upheld | 21 Jul 2025 |
| PSOW-202409520 | Swansea Council | Local Government | Resolved / Early Resolution | 21 Jul 2025 |
| PSOW-202305850/202305851/202305851 | Wrexham County Borough Council | Local Government | Not Upheld | 18 Jul 2025 |
| PSOW-202501599 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 17 Jul 2025 |
| PSOW-202401370 | Cwm Taf Morgannwg University Health Board | Health | Not Upheld | 16 Jul 2025 |
| PSOW-202500718 | Flintshire County Council | Health | Resolved / Early Resolution | 16 Jul 2025 |