Ms A complained that Powys Teaching Health Board assessed and then discharged her son from the neurodevelopment pathway. She also said that the Health Board did not respond to all of the concerns raised in her initial complaint.
Whilst the Ombudsman noted that Ms A’s son had initially been discharged from the neurodevelopment pathway further information received confirmed that Ms A’s son was in the process of being assessed again. It was therefore decided that this matter should not be investigated. However, the Ombudsman noted that the Health Board had not provided a full response to Ms A’s submitted complaint. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to, within 1 month, apologise to Ms A and provide an updated complaint response addressing the concerns that had not previously been responded to in her complaint submitted in June 2025.