Source · PSOW (Public Services Ombudsman for Wales)

Merthyr Tydfil County Borough Council

PSOW (Public Services Ombudsman for Wales) Other Reference PSOW-202407222 Sector Local Government Category Promotion of equality & respect Decided 25 September 2025

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Full decision

We received a complaint that the Member of Merthyr Tydfil County Borough Council (“the Council”) had failed to observe the Council’s Code of Conduct for Members (“the Code”).

It was alleged that the Member had sent an email which was disrespectful and bullying in nature to an employee of the Council and that the Member would not discuss the behaviour of concern with Council staff.

It was alleged the Member went on to victimise the employee by lodging a complaint of gross misconduct against them, and it was alleged that this was in retaliation for concerns being lodged with the Ombudsman.

We found that the Member’s email to the Council employee was disproportionate and intemperate and that its tone was intimidating in nature.  We found that the Member failed to recognise that his communication may not have been in keeping with the standards of behaviour expected of local councillors and he failed to recognise that his behaviour had caused genuine upset to others.  We also found that the Member’s subsequent complaint of gross misconduct about the Council employee had no merit and that it appeared to have been made in retaliation for the concerns which had been brought to the Ombudsman about his behaviour.

We found that this sequence of behaviour was suggestive of a breach of the duty members have to treat others with respect and consideration (Paragraph 4(b) of the Code), to not bully or harass others (Paragraph 4(c) of the Code) and to not bring vexatious complaints against others (Paragraph 6(1)(d) of the Code).

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Other decisions involving Merthyr Tydfil County Borough Council

Reference Date Summary Outcome
PSOW-202304595 08 Oct 2024 The Ombudsman received a complaint that a Member (“the Member”) of Merthyr Tydfil County Borough Council (“the Council”) had breached … Not Upheld
PSOW-202402672 21 Aug 2024 Mrs A complained that she was dissatisfied with Merthyr Tydfil County Borough Council’s complaint handling. The Ombudsman decided that although … Resolved / Early Resolution
PSOW-202308170 21 Feb 2024 Mrs B complained that Merthyr Tydfil County Borough Council failed to provide her with a copy of its stage two … Resolved / Early Resolution
PSOW-202106412 09 Nov 2023 We investigated a complaint from Mrs A that the Council did not implement the recommendation made by a Stage 2 … Upheld
PSOW-202207117 20 Apr 2023 Mrs C complained that Merthyr Tydfil County Borough Council failed to undertake a SEN assessment of her daughter in a … Resolved / Early Resolution
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