Source · PSOW (Public Services Ombudsman for Wales)

Betsi Cadwaladr University Health Board

PSOW (Public Services Ombudsman for Wales) Not Upheld Reference PSOW-202408802 Sector Health Category Clinical treatment in hospital Decided 23 September 2025

View Betsi Cadwaladr University Health Board scorecard

Original decision on the PSOW (Public Services Ombudsman for Wales) website ↗

Full decision

Mrs B complained about the care and treatment her husband, Mr B, received from the Health Board in relation to his abdominal aortic aneurysm (“AAA,” a swelling in the aorta, the artery that carries blood from the heart to the abdomen). Specifically, Mrs B queried whether the care, treatment and eventual surgery Mr B received following a scan in June 2024, was appropriate and whether the Health Board should have acted more quickly when his AAA increased in size and eventually burst open.

The investigation found that the care, treatment and surgery Mr B received in relation to his AAA, following his scan, was appropriate and no failing occurred. Consequently, the complaint was not upheld.

View original on PSOW (Public Servic… website