Source · PSOW (Public Services Ombudsman for Wales)

Betsi Cadwaladr University Health Board

PSOW (Public Services Ombudsman for Wales) Not Upheld Reference PSOW-202408802 Sector Health Category Clinical treatment in hospital Decided 23 September 2025

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Full decision

Mrs B complained about the care and treatment her husband, Mr B, received from the Health Board in relation to his abdominal aortic aneurysm (“AAA,” a swelling in the aorta, the artery that carries blood from the heart to the abdomen). Specifically, Mrs B queried whether the care, treatment and eventual surgery Mr B received following a scan in June 2024, was appropriate and whether the Health Board should have acted more quickly when his AAA increased in size and eventually burst open.

The investigation found that the care, treatment and surgery Mr B received in relation to his AAA, following his scan, was appropriate and no failing occurred. Consequently, the complaint was not upheld.

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Other decisions involving Betsi Cadwaladr University Health Board

Reference Date Summary Outcome
PSOW-202500998 28 Apr 2026 Ms A complained about the care and treatment provided to her daughter, Miss A, by a GP Practice managed by … Not Upheld
PSOW-202507000 27 Apr 2026 Ms A complained about the inpatient care and treatment her late grandfather received from Betsi Cadwaladr University Health Board. She … Resolved / Early Resolution
PSOW-202500274 16 Apr 2026 The investigation into Mrs A’s complaint centred on whether her late son, Mr B, had received appropriate and timely care, … Not Upheld
PSOW-202510227 15 Apr 2026 Mrs A complained about how Betsi Cadwaladr University Health Board had dealt with 2 referrals for her son, B, to … Resolved / Early Resolution
PSOW-202510764 09 Apr 2026 Mrs A complained that Betsi Cadwaladr University Health Board failed to fully address the concerns raised in her complaints to … Resolved / Early Resolution
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