Source · PSOW (Public Services Ombudsman for Wales)

Betsi Cadwaladr University Health Board

PSOW (Public Services Ombudsman for Wales) Not Upheld Reference PSOW-202408802 Sector Health Category Clinical treatment in hospital Decided 23 September 2025

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Full decision

Mrs B complained about the care and treatment her husband, Mr B, received from the Health Board in relation to his abdominal aortic aneurysm (“AAA,” a swelling in the aorta, the artery that carries blood from the heart to the abdomen). Specifically, Mrs B queried whether the care, treatment and eventual surgery Mr B received following a scan in June 2024, was appropriate and whether the Health Board should have acted more quickly when his AAA increased in size and eventually burst open.

The investigation found that the care, treatment and surgery Mr B received in relation to his AAA, following his scan, was appropriate and no failing occurred. Consequently, the complaint was not upheld.

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Other decisions involving Betsi Cadwaladr University Health Board

Reference Date Summary Outcome
PSOW-202504789 30 Jun 2026 Mr B complained about the care and treatment received by his late wife, Mrs B, from the Health Board. The … Partly Upheld
PSOW-202601887 26 Jun 2026 Mr A complained that the Community Mental Health Team at Betsi Cadwaladr Health Board had failed to provide him with … Resolved / Early Resolution
PSOW-202601134 25 Jun 2026 Ms A complained about the care and treatment provided by Betsi Cadwaladr University Health Board to her late sister. Ms … Resolved / Early Resolution
PSOW-202601280 19 Jun 2026 Mrs A complained that the Health Board did not adequately address her concerns and that further improvements were needed toits … Resolved / Early Resolution
PSOW-202600764 10 Jun 2026 Mr X complained that Betsi Cadwaladr University Health Board failed to fully address his concerns that the correct process was … Resolved / Early Resolution
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