3,294 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Mrs A complained about the actions of Swansea Bay University Health Board in respect of safeguarding concerns relating to the Perinatal Mental Health Service. The Ombudsman decided that the Health Board’s complaint response was mostly detailed and thorough. The Health Board had acknowledged its failings, …
Ms A complained about the standard of care provided to her late father, Mr B, while he was an inpatient at Morriston Hospital. Specifically, she said that the lack of medical review or escalation of his care had resulted in his death the following morning. …
Mr A complained that Swansea Council had failed to take enforcement action in respect of works carried out next to his property. Mr A was unhappy that he was not receiving further updates, despite the Council telling him that matters were being progressed with the …
Mr F complained about whether the action taken by the Health Board regarding treatment decisions for his sister, Mrs C, was appropriate, timely and in keeping with relevant guidance and whether the decision not to insert a feeding tube during Mrs C’s admission to hospital …
Miss A complained about care provided to her by the Health Board’s Maxillofacial and Oral Surgery Department (“the Maxillofacial Department”). We investigated specifically whether the decision of the Consultant Maxillofacial Surgeon (“the Consultant”) responsible for Miss A’s care to discharge her from the Maxillofacial Department …
Miss A complained about her mother, Mrs B’s management and care at Ysbyty Glan Clwyd (“the Hospital”) and whether, in May 2025, her mother should have undergone an additional scan of her spine before she was discharged. Following a later MRI scan at another hospital, …
Mr B complained that Cardiff and Vale University Health Board had failed to provide a response to his complaint. The Ombudsman found that although the Health Board had issued a response to his complaint, it had not provided regular and meaningful updates. She said that …
Miss C complained about the care and treatment her mother, Mrs A, received while a patient at Wrexham Maelor Hospital. Specifically whether antibiotic therapy should have been administered, whether her discharge from hospital was appropriate and if a referral to Palliative Care should have been …
Ms B complained that Swansea Bay University Health Board has not issued a response to her complaint, about the care and treatment provided to her late father, which she made to it in October 2025. The Ombudsman found that whilst the Health Board had not …
Mrs B complained that Cardiff and Vale University Health Board’s response to her complaint did not comment about the treatment provided to her husband by Cwm Taf Morgannwg University Health Board prior to his transfer to its Health Board in December 2023. The Ombudsman found …
Mr W and his wife, Mrs W, complained about care provided to Mr W by the Health Board in February 2025. Specifically, the investigation considered whether Mr W’s trial without catheter (“TWOC” – when the catheter is removed to see if a patient is able …
Miss B complained that the Welsh Ambulance Service University NHS Trust had failed to provide a response to her complaint, which she made to it in December 2025. The Ombudsman found that WAST had failed to issue a complaint response and had not provided regular …
Ms P complained that Swansea Council had failed to issue a response to her Stage 2 complaint about Social Services. The Ombudsman found that whilst the Council had issued a Stage 1 complaint response, it had delayed issuing a Stage 2 complaint response. Furthermore, the …
Mrs C complained about the care and treatment received by her late mother, Mrs A, from the Health Board while admitted at University Hospital for Wales in October 2024. The investigation considered whether appropriate care and treatment was provided during her admission, particularly in relation …
Mrs A complained that Aneurin Bevan University Health Board had not issued its final complaint response regarding the care and treatment provided to her late mother. The Ombudsman found that concerns were raised to the Health Board over 12 months ago and it has failed …
Ms A complained that the Council failed to investigate and resolve serious damp and mould issues in her home. The Ombudsman was concerned about the amount of time Ms A had been in communication with the Council about her concerns, and that the matter remained …
Ms A complained about the standard of clinical care provided to her late grandmother, Mrs B, in June and July 2023 when she was admitted to Morriston Hospital with confusion and following a fall. In particular, Ms A raised concerns that evidence of a stroke …
Mr A complained to the Trust that a pre-booked non-emergency taxi did not arrive to transport him to a hospital appointment and requested that he be reimbursed the cost of a private taxi. Mr A contacted the Ombudsman when the Trust did not respond to …
Mr A complained that he had suffered injury resulting from the detachment of a hydration cannula during cataract surgery on his eye in 2024. The Health Board accepted that he had suffered damage to his eye needing additional surgery and treatment, but that this was …
Miss A complained about an inspection carried out by Powys County Council to assess the condition of her home using the Housing Health and Safety Rating System (“HHSRS” – a risk-based assessment tool used to identify and address potential hazards in residential properties that could …
Miss A complained that she was dissatisfied with Rhondda Cynon Taf County Borough Council’s response to her complaint. She said that she was left with unanswered questions about the consideration given to her daughter’s safety and wellbeing, and uncertainty about whether the Council followed correct …
Miss B complained about the action taken by Newydd Housing Association in response to her reports of a rat infestation at her property from August 2025 to January 2026 and to reports of mould and structural defects made between 31 January 2025 and January 2026. …
Ms A complained that she was dissatisfied with Betsi Cadwaladr University Health Board’s response to her complaint about her inpatient dental care and treatment. The Ombudsman decided that the Health Board’s investigation had omitted relevant information from Ms A’s records and its response was therefore …
Mrs A complained about the management and care provided to her late father, Mr B, at Betsi Cadwaladr University Health Board’s Wrexham Maelor Hospital. The investigation focused on whether the diagnosis and treatment of Mr B’s sepsis was timely and appropriate. The investigation found that …
Mr C complained about the care provided to his late father, Mr A, by his GP Practice (“the Practice”). Specifically, the investigation considered whether there were any missed opportunities to diagnose and treat his late father Mr A’s cancer between October 2023 and 5 October …