Health: Aneurin Bevan University Health Board Report Date 03/08/2026 Case Against Aneurin Bevan University Health Board Subject Health Case Reference Number 202602793 Outcome Early resolution Mrs A complained that Aneurin Bevan University Health Board had not issued its final complaint response regarding the care and treatment provided to her late mother.
The Ombudsman found that concerns were raised to the Health Board over 12 months ago and it has failed to issue a complaint response. The Ombudsman said that this caused frustration to Mrs A frustration due to having unanswered questions and decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to issue a formal complaint response which includes an apology and explanation for the delay to Mrs A and offer to pay £150 financial redress payment in recognition of the delays within 4 weeks.