Source · Ombudsman decisions
PSOW Individual Decisions
3,202 total decisions
871 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,202 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202507533 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 17 Dec 2025 |
| PSOW-202402871 | Betsi Cadwaladr University Health Board | Health | Upheld | 17 Dec 2025 |
| PSOW-202504277 | Cardiff Council | Local Government | Resolved / Early Resolution | 17 Dec 2025 |
| PSOW-202507186 | Cardiff Council | Local Government | Resolved / Early Resolution | 16 Dec 2025 |
| PSOW-202309613 | Conwy County Borough Council | Local Government | Not Upheld | 16 Dec 2025 |
| PSOW-202410182 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 16 Dec 2025 |
| PSOW-202505297 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 16 Dec 2025 |
| PSOW-202505742 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 16 Dec 2025 |
| PSOW-202506937 | Cardiff Council | Local Government | Resolved / Early Resolution | 15 Dec 2025 |
| PSOW-202505053 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 15 Dec 2025 |
| PSOW-202503714 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 15 Dec 2025 |
| PSOW-202506894 | Cyngor Gwynedd | Resolved / Early Resolution | 15 Dec 2025 | |
| PSOW-202506102 | Newydd Housing Association | Housing | Resolved / Early Resolution | 11 Dec 2025 |
| PSOW-202500875 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 11 Dec 2025 |
| PSOW-202506714 | Flintshire County Council | Local Government | Resolved / Early Resolution | 10 Dec 2025 |
| PSOW-202507539 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 10 Dec 2025 |
| PSOW-202501611 | Harlech Community Council | Local Government | Not Upheld | 10 Dec 2025 |
| PSOW-202507027 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 9 Dec 2025 |
| PSOW-202500374 | Hywel Dda University Health Board | Health | Not Upheld | 9 Dec 2025 |
| PSOW-202500355 | Clydach Community Council | Local Government | Withdrawn | 8 Dec 2025 |
| PSOW-202502639 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 8 Dec 2025 |
| PSOW-202507029 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 4 Dec 2025 |
| PSOW-202505685 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 4 Dec 2025 |
| PSOW-202408384 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 4 Dec 2025 |
| PSOW-202504410 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 4 Dec 2025 |