Source · Ombudsman decisions
PSOW Individual Decisions
3,113 total decisions
854 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–Apr 2026
3,113 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202503403 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 6 Nov 2025 |
| PSOW-202503996 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 6 Nov 2025 |
| PSOW-202407606 | Cardiff and Vale University Health Board | Health | Upheld | 5 Nov 2025 |
| PSOW-202406093 | Swansea Bay University Health Board | Health | Not Upheld | 5 Nov 2025 |
| PSOW-202400932 / 202400939 | Broughton Community Council | Local Government | Not Upheld | 4 Nov 2025 |
| PSOW-202407727 | A GP Practice in the area of Swansea Bay University Health Board | Health | Not Upheld | 4 Nov 2025 |
| PSOW-202503042 | Powys County Council | Local Government | Resolved / Early Resolution | 4 Nov 2025 |
| PSOW-202403971 | St Nicholas & Bonvilston Community Council | Local Government | Withdrawn | 3 Nov 2025 |
| PSOW-202502582 | Swansea Council | Local Government | Resolved / Early Resolution | 3 Nov 2025 |
| PSOW-202504584 | Isle of Anglesey County Council | Local Government | Resolved / Early Resolution | 3 Nov 2025 |
| PSOW-202505780 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 3 Nov 2025 |
| PSOW-202502944 | Cardiff Council | Local Government | Resolved / Early Resolution | 30 Oct 2025 |
| PSOW-202503443 | Isle of Anglesey County Council | Local Government | Resolved / Early Resolution | 30 Oct 2025 |
| PSOW-202504068 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 30 Oct 2025 |
| PSOW-202502466 | Adra | Resolved / Early Resolution | 29 Oct 2025 | |
| PSOW-202503727 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 28 Oct 2025 |
| PSOW-202504382 | Swansea Council | Local Government | Resolved / Early Resolution | 28 Oct 2025 |
| PSOW-202501265 | A GP Practice in the area of Cardiff & Vale University Health Board | Health | Resolved / Early Resolution | 27 Oct 2025 |
| PSOW-202501311 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 27 Oct 2025 |
| PSOW-202503132 | Tai Tarian | Resolved / Early Resolution | 27 Oct 2025 | |
| PSOW-202503824 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 27 Oct 2025 |
| PSOW-202409860 | Ceredigion County Council | Local Government | Other | 24 Oct 2025 |
| PSOW-202503002 | Cardiff Council | Local Government | Resolved / Early Resolution | 23 Oct 2025 |
| PSOW-202405250 | Trivallis | Other | 23 Oct 2025 | |
| PSOW-202402960 | Trivallis | Other | 23 Oct 2025 |