3,294 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Mr B, who lives on a Gypsy and Traveller site (“the Site”), complained that his pitch was overcrowded, there was a failure by Cardiff Council to maintain his utility block, and there was difficulty in purchasing electricity. During the investigation of Mr B’s complaint, concerns …
Mr B, who lives on a Gypsy and Traveller site (“the Site”), complained that his pitch was overcrowded, there was a failure by Cardiff Council to maintain his utility block, and there was difficulty in purchasing electricity. During the investigation of Mr B’s complaint, concerns …
Mr C complained about the care that Betsi Cadwaladr University Health Board provided to his grandmother, Mrs X. He disputed some of the information in the Health Board’s response and complained that there was insufficient evidence of learning. The Ombudsman decided that the Health Board’s …
Mrs A complained that Cwm Taf Morgannwg University Health Board had refused to arrange a meeting with her following its complaint response. The Ombudsman was concerned that the Health Board had refused a meeting despite offering to meet with Mrs A if it had not …
Ms B complained that Cwm Taf Morgannwg University Health Board failed to provide the final response that it agreed to provide following Ms B raising further concerns and questions. The Ombudsman found that the Health Board agreed in July 2025 to issue a further response …
Mr A complained that Cardiff Council failed to respond to the complaint he submitted in July 2025. The Ombudsman found that the Council had failed to provide a formal complaint response to Mr A and said that this caused uncertainty and frustration for Mr A. …
Mr A complained about Cardiff Council’s response to his complaint about his council tax payment plan. The Ombudsman found that following Mr A’s email about his concerns, the Council failed to provide him with information on how to submit a formal complaint or to log …
Mr A complained about the care that Cwm Taf Morgannwg University Health Board provided to his grandmother. He disputed some of the information in the Health Board’s responses and complained that there was insufficient evidence of learning. The Ombudsman decided that the Health Board’s complaint …
Ms A complained about the care and treatment she received from Powys Teaching Health Board (“the Health Board”) when a myofascial release (a type of technique used to help release tight muscle or soft tissue) was carried out during a physiotherapy appointment. Ms A said …
Ms A complained that Trivallis (“the Housing Association”) failed to follow Safeguarding and Anti-Social Behaviour (“ASB”) procedures in response to the concerns she reported. She said that the Housing Association failed to respond to her correspondence within reasonable timeframes, or comply with its complaints policy. …
Ms A complained that Aneurin Bevan University Health Board had failed to respond to her complaint or update her regarding the care she received. The Ombudsman found that Ms A had complained to the Health Board 12 months ago and had still not received a …
Mr A complained that Flintshire County Council (“the Council”) had not actioned Ms B’s request to escalate her complaint about care received by her father, Mr C, to stage 2 of the complaints procedure despite her request for escalation. The Ombudsman found that the Council …
Complaint that the Welsh Government had failed to take into account the safety of residents when implementing changes to the road and pavements where the complainant lives. ER agreed: The Ombudsman sought and gained the Welsh Government’s agreement to review the information provided by Mr …
Mrs A complained that the Council charged an incorrect invoice for her husband, Mr B’s, ongoing care after he was discharged from Hospital. The Ombudsman was concerned that Mrs A considered that the Council provided her with incorrect information regarding the charges as it had …
Miss C complained about the care and treatment her father, Mr A, received from Aneurin Bevan University Health Board. Specifically, the investigation considered whether Mr A’s discharge from Yysbyty Ystrad Fawr on 3 January 2024 was appropriate and whether referral to mental health or psychiatric …
Ms X complained that the Practice refused her request for a home visit to carry out a blood test. She stated that the Practice, failed to take into account how her mental health limited her ability to leave her home and, as a result, did …
Miss C complained about the care and treatment her father, Mr A, received from Cardiff and Vale University Health Board. Specifically, the investigation considered whether it was appropriate not to carry out a CT head scan on Mr A following his fall at University Hospital …
Mr A complained that staff at Betsi Cadwaladr University Health Board (“the Health Board”) had harassed him and scheduled appointments without his consent. The Ombudsman found that although the Health Board had responded to Mr A’s complaint it had not provided a satisfactory response and …
Mr A complained about Cardiff Council’s handling of his application for a vehicle crossover outside his home. The Council approved the application in writing, but days later reversed the approval, without notice, on grounds already know at the time of the site inspection. Mr A …
Miss A complained that the Surgery failed to respond to the complaint she submitted to it in October 2025. The Ombudsman found that the Surgery had failed to consider the complaint via the complaint procedure and formally respond to Miss A. The Ombudsman said this …
Mrs B complained that Cardiff and Vale University Health Board failed to issue a further response to her complaint which, she made to it in June 2025. The Ombudsman found that whilst the Health Board had not provided a further response to Mrs B’s complaint …
Mrs A complained about the care and treatment provided to her late husband, Mr B, in relation to a large bowel obstruction and sigmoid stricture. Following advice at an outpatient appointment in April 2024, Mr B opted for further investigations, rather than surgery. By the …
Mrs X complained about the care that Cardiff and Vale University Health Board provided to her late father, particularly in relation to events after his death. She said that the Health Board had issued a response to her complaint, but she was dissatisfied with the …
Ms S complained that Cwm Taf Morgannwg University Health Board failed to respond to her complaint about a hospital admission which she submitted in July 2025. The Ombudsman found that the Health Board had provided Ms S with a complaint response about other issues she …
Mr F complained that Cardiff Council improperly issued him a warning notice for “illegal dumping” of waste outside his property, and that the warning and the Council’s response to his complaint contained incorrect information regarding his waste collection day. Mr F also complained about a …