Mrs A complained that Cwm Taf Morgannwg University Health Board had refused to arrange a meeting with her following its complaint response.
The Ombudsman was concerned that the Health Board had refused a meeting despite offering to meet with Mrs A if it had not addressed her complaint to her satisfaction. The Ombudsman said this cause frustration for Mrs A. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to reconsider its decision to meet with Mrs A and to arrange a meeting within 8 weeks.