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The Ombudsman found that the Council had failed to provide a formal complaint response to Mr A and said that this caused uncertainty and frustration for Mr A. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to, within 4 weeks, provide the complaint response, apologise for the delay and explain why this happened, and offer a £50 financial redress payment in recognition of the delays.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202303707 | — | Mrs A complained that Cardiff Council (“the Council”) had, without prior warning, removed trees to the rear of her property, … | Resolved / Early Resolution |
| PSOW-202509270 | 15 Apr 2026 | Mr and Mrs A complained about the action taken by the Council regarding their housing situation and the way it … | Resolved / Early Resolution |
| PSOW-202510759 | 02 Apr 2026 | Mr C complained that he had been disadvantaged by the way Cardiff Council handled his housing application and that the … | Resolved / Early Resolution |
| PSOW-202509223 | 31 Mar 2026 | Mr A complained about the way in which his complaint, regarding the standard of care his son had received from … | Resolved / Early Resolution |
| PSOW-202508722 | 24 Mar 2026 | Ms A complained that Cardiff Council failed to repair her leaking guttering since the Summer of 2024. The Ombudsman found … | Resolved / Early Resolution |