Welsh Government - North & Mid Wales Trunk Road Agency

Complaint that the Welsh Government had failed to take into account the safety of residents when implementing changes to the road and pavements where the complainant lives. ER agreed: The Ombudsman sought and gained the Welsh Government’s agreement to review the information provided by Mr A and reconsider if the complaint submitted falls within the scope of its complaints process. It agreed to provide Mr A with a formal response outlining the outcome of this review and an apology that he had not been informed of the decision not to consider his correspondence as a complaint. It also agreed that, if the review concludes that the complaint does meet the criteria for the Welsh Government’s complaints process, to provide Mr A with a full response to his complaint. The Welsh Government agreed to complete these actions within 4weeks.