Ms B complained that Cwm Taf Morgannwg University Health Board failed to provide the final response that it agreed to provide following Ms B raising further concerns and questions.
The Ombudsman found that the Health Board agreed in July 2025 to issue a further response and provided an anticipated timescale, however, it failed to provide this final response. The Ombudsman said this caused uncertainty and frustration for Ms B and she decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to, within 20 weeks, provide the final response, apologise for the significant delays and explain why this happened and offer a £200 financial redress payment in recognition of the delays.