Source · Ombudsman decisions
PSOW Individual Decisions
3,113 total decisions
854 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–Apr 2026
3,113 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202500875 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 11 Dec 2025 |
| PSOW-202506102 | Newydd Housing Association | Housing | Resolved / Early Resolution | 11 Dec 2025 |
| PSOW-202507539 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 10 Dec 2025 |
| PSOW-202501611 | Harlech Community Council | Local Government | Not Upheld | 10 Dec 2025 |
| PSOW-202506714 | Flintshire County Council | Local Government | Resolved / Early Resolution | 10 Dec 2025 |
| PSOW-202500374 | Hywel Dda University Health Board | Health | Not Upheld | 9 Dec 2025 |
| PSOW-202507027 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 9 Dec 2025 |
| PSOW-202500355 | Clydach Community Council | Local Government | Withdrawn | 8 Dec 2025 |
| PSOW-202502639 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 8 Dec 2025 |
| PSOW-202408384 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 4 Dec 2025 |
| PSOW-202505685 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 4 Dec 2025 |
| PSOW-202504410 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 4 Dec 2025 |
| PSOW-202504636 | Welsh Ambulance Services University NHS Trust | Health | Resolved / Early Resolution | 4 Dec 2025 |
| PSOW-202507029 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 4 Dec 2025 |
| PSOW-202502900 | Conwy County Borough Council | Local Government | Withdrawn | 2 Dec 2025 |
| PSOW-202502900 | Conwy County Borough Council | Local Government | Withdrawn | 2 Dec 2025 |
| PSOW-202406674 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 2 Dec 2025 |
| PSOW-202408702 | Welsh Ambulance Services University NHS Trust | Health | Not Upheld | 2 Dec 2025 |
| PSOW-202502522 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 2 Dec 2025 |
| PSOW-202506005 | Cardiff Council | Local Government | Resolved / Early Resolution | 2 Dec 2025 |
| PSOW-202506922 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 2 Dec 2025 |
| PSOW-202506194 | Carmarthenshire County Council | Local Government | Resolved / Early Resolution | 1 Dec 2025 |
| PSOW-202503804 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 28 Nov 2025 |
| PSOW-202505562 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 27 Nov 2025 |
| PSOW-202506578 | Cardiff Council | Local Government | Resolved / Early Resolution | 27 Nov 2025 |