Source · Ombudsman decisions
PSOW Individual Decisions
3,256 total decisions
880 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,256 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202003764 | Gwynedd Council | Local Government | Upheld | 30 Nov 2021 |
| PSOW-202105537 | Flintshire County Council | Local Government | Resolved / Early Resolution | 30 Nov 2021 |
| PSOW-202104828 | Flintshire County Council | Local Government | Resolved / Early Resolution | 30 Nov 2021 |
| PSOW-202103857 | Cardiff Council | Local Government | Resolved / Early Resolution | 29 Nov 2021 |
| PSOW-202104925 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 29 Nov 2021 |
| PSOW-202105659 | A GP Practice in the area of Cardiff & Vale University Health Board | Health | Resolved / Early Resolution | 26 Nov 2021 |
| PSOW-202104508 | A GP Practice in the area of Cardiff & Vale University Health Board | Health | Resolved / Early Resolution | 26 Nov 2021 |
| PSOW-202004968 | Bridgend County Borough Council | Local Government | Upheld | 25 Nov 2021 |
| PSOW-202104770 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 24 Nov 2021 |
| PSOW-202104656 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 24 Nov 2021 |
| PSOW-202103698 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 23 Nov 2021 |
| PSOW-202100209 | Aneurin Bevan University Health Board | Health | Upheld | 23 Nov 2021 |
| PSOW-202105040 | Powys County Council | Local Government | Resolved / Early Resolution | 23 Nov 2021 |
| PSOW-202003539 | Cardiff and Vale University Health Board | Health | Other | 22 Nov 2021 |
| PSOW-202105025 | Cardiff Council | Local Government | Resolved / Early Resolution | 19 Nov 2021 |
| PSOW-202003694 | Betsi Cadwaladr University Health Board | Health | Upheld | 19 Nov 2021 |
| PSOW-202105255 | A GP Practice in the area of Swansea Bay University Health Board | Health | Resolved / Early Resolution | 19 Nov 2021 |
| PSOW-202002739 | Betsi Cadwaladr University Health Board | Health | Upheld | 19 Nov 2021 |
| PSOW-202104047 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 18 Nov 2021 |
| PSOW-202104986 | Powys County Council | Local Government | Resolved / Early Resolution | 17 Nov 2021 |
| PSOW-202105371 | United Welsh Housing Association | Housing | Resolved / Early Resolution | 16 Nov 2021 |
| PSOW-202003565 | Swansea Council | Local Government | Upheld | 16 Nov 2021 |
| PSOW-202001464 | Betsi Cadwaladr University Health Board | Health | Upheld | 15 Nov 2021 |
| PSOW-202005461 | Aneurin Bevan University Health Board | Health | Not Upheld | 15 Nov 2021 |
| PSOW-202004232 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 15 Nov 2021 |