Source · Ombudsman decisions
PSOW Individual Decisions
3,256 total decisions
880 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,256 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202006132 | Betsi Cadwaladr University Health Board | Health | Upheld | 30 Mar 2022 |
| PSOW-202107102 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 30 Mar 2022 |
| PSOW-202005905 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 29 Mar 2022 |
| PSOW-202005452 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 29 Mar 2022 |
| PSOW-202100189 | Hywel Dda University Health Board | Health | Upheld | 29 Mar 2022 |
| PSOW-202108137 | A GP Practice in the area of Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 29 Mar 2022 |
| PSOW-202003441 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 28 Mar 2022 |
| PSOW-202002712 | Swansea Bay University Health Board | Health | Upheld | 28 Mar 2022 |
| PSOW-202107150 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 28 Mar 2022 |
| PSOW-202005721 | Welsh Ambulance Services NHS Trust | Health | Other | 28 Mar 2022 |
| PSOW-202005708 | Hywel Dda University Health Board | Health | Other | 28 Mar 2022 |
| PSOW-202101391 | Betsi Cadwaladr University Health Board | Health | Other | 28 Mar 2022 |
| PSOW-202006099 | Swansea Bay University Health Board | Health | Upheld | 28 Mar 2022 |
| PSOW-202006053 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 26 Mar 2022 |
| PSOW-202107880 | Hafod Housing Association | Housing | Resolved / Early Resolution | 26 Mar 2022 |
| PSOW-202104393 | Flintshire County Council | Local Government | Upheld | 25 Mar 2022 |
| PSOW-202005028 | Betsi Cadwaladr University Health Board | Health | Upheld | 25 Mar 2022 |
| PSOW-202101775 | Betsi Cadwaladr University Health Board | Health | Upheld | 25 Mar 2022 |
| PSOW-202106845 | Cardiff Council | Local Government | Resolved / Early Resolution | 25 Mar 2022 |
| PSOW-202108437 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 25 Mar 2022 |
| PSOW-202106638 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 25 Mar 2022 |
| PSOW-202108074 | A GP Practice in the area of Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 24 Mar 2022 |
| PSOW-202100343 | Powys Teaching Health Board | Health | Upheld | 24 Mar 2022 |
| PSOW-202108089 | Cardiff Council | Local Government | Resolved / Early Resolution | 24 Mar 2022 |
| PSOW-202107741 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 24 Mar 2022 |