Mr X complained that a doctor failed to make appropriate checks and calculations resulting in his mother undergoing an incorrect cataract operation and an unnecessary subsequent operation. Mr X had yet to receive a response to his complaint.
The Ombudsman decided that the Health Board should provide Mr X / his mother with a written response in line with the Health Board’s ‘Putting Things Right’ Redress process.
The Ombudsman considered this to be an appropriate resolution to the complaint instead of conducting an investigation.