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Ms X complained that the Council had not responded to her complaint made to it in September 2021 in relation to numerous matters to do with her housing situation.
The Ombudsman decided that the Council should provide Ms X with a substantive written response (by 8 April) to her complaint to address her concerns.
The Ombudsman considered this to be an appropriate resolution to the complaint instead of conducting an investigation.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202303707 | — | Mrs A complained that Cardiff Council (“the Council”) had, without prior warning, removed trees to the rear of her property, … | Resolved / Early Resolution |
| PSOW-202509270 | 15 Apr 2026 | Mr and Mrs A complained about the action taken by the Council regarding their housing situation and the way it … | Resolved / Early Resolution |
| PSOW-202510759 | 02 Apr 2026 | Mr C complained that he had been disadvantaged by the way Cardiff Council handled his housing application and that the … | Resolved / Early Resolution |
| PSOW-202509223 | 31 Mar 2026 | Mr A complained about the way in which his complaint, regarding the standard of care his son had received from … | Resolved / Early Resolution |
| PSOW-202508722 | 24 Mar 2026 | Ms A complained that Cardiff Council failed to repair her leaking guttering since the Summer of 2024. The Ombudsman found … | Resolved / Early Resolution |