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Ms X complained that the Council had not responded to her complaint made to it in September 2021 in relation to numerous matters to do with her housing situation.
The Ombudsman decided that the Council should provide Ms X with a substantive written response (by 8 April) to her complaint to address her concerns.
The Ombudsman considered this to be an appropriate resolution to the complaint instead of conducting an investigation.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202303707 | — | Mrs A complained that Cardiff Council (“the Council”) had, without prior warning, removed trees to the rear of her property, … | Resolved / Early Resolution |
| PSOW-202600986 | 30 Jun 2026 | Miss A complained about Cardiff Council’s handling of her Community Trigger request (an antisocial behaviour case review) and the response … | Resolved / Early Resolution |
| PSOW-202600235 | 12 Jun 2026 | Miss A complained to Cardiff Council about fly-tipping in the allotments by her house which is causing rats to appear … | Resolved / Early Resolution |
| PSOW-202507781 | 26 May 2026 | Mr C complained that Cardiff Council had not provided his son, A, with full-time education since he became looked after … | Resolved / Early Resolution |
| PSOW-202509986 | 15 May 2026 | Miss A complained to the Council about repairs that had not been completed and the lack of communication she had … | Resolved / Early Resolution |