Source · PSOW (Public Services Ombudsman for Wales)

A GP Practice in the area of Aneurin Bevan University Health Board

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202108137 Sector Health Category Health Decided 29 March 2022

GP Continuity of Care Breakdown Complaint record keeping failures

Full decision

Miss X complained that the Surgery changed the frequency of her prescriptions from monthly to fortnightly without explanation.

The Ombudsman decided that the Surgery should provide Miss X with a “Putting Things Right” (the formal NHS complaints process in Wales) compliant written response (within 3 weeks) which should explain the reasons why there was a change in the frequency of her medication.

The Ombudsman considered this to be an appropriate resolution to the complaint instead of conducting an investigation.

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Other decisions involving A GP Practice in the area of Aneurin Be…

Reference	Date	Summary	Outcome
PSOW-202402831	23 Mar 2026	Mr C complained on behalf of his late mother, Mrs A, about the care and treatment she received from her …	Partly Upheld
PSOW-202503839	29 Jan 2026	Ms X complained that the Practice refused her request for a home visit to carry out a blood test. She …	Resolved / Early Resolution
PSOW-202407677	19 Jan 2026	We investigated Mr A’s complaint against a GP Practice in the area of Aneurin Bevan University Health Board (“the Practice”) …	Not Upheld
PSOW-202501194	22 Jul 2025	Mrs X complained that the Practice failed to respond to her complaint that she submitted to it in November 2024. …	Resolved / Early Resolution
PSOW-202501157	27 Jun 2025	Mrs X complained about the care provided to her late mother by a GP practice in the Aneurin Bevan University …	Resolved / Early Resolution

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