Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202108532 | Trivallis | Resolved / Early Resolution | 27 Apr 2022 | |
| PSOW-202108709 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 27 Apr 2022 |
| PSOW-202100565 | Cardiff and Vale University Health Board | Health | Upheld | 26 Apr 2022 |
| PSOW-202100545 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 26 Apr 2022 |
| PSOW-202200031 | Plas Gwyn Nursing Home | Health | Resolved / Early Resolution | 26 Apr 2022 |
| PSOW-202108480 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 25 Apr 2022 |
| PSOW-202108122 | Taff Housing Association | Housing | Resolved / Early Resolution | 25 Apr 2022 |
| PSOW-202103131 | Aneurin Bevan University Health Board | Health | Upheld | 22 Apr 2022 |
| PSOW-202108255 | Merthyr Tydfil County Borough Council | Local Government | Resolved / Early Resolution | 22 Apr 2022 |
| PSOW-202107727 | Newport City Council | Health | Resolved / Early Resolution | 22 Apr 2022 |
| PSOW-202200447 | Newport City Council | Local Government | Resolved / Early Resolution | 22 Apr 2022 |
| PSOW-202104245 | Carmarthenshire County Council | Local Government | Other | 21 Apr 2022 |
| PSOW-202104666 | Pobl | Health | Other | 21 Apr 2022 |
| PSOW-202108105 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 21 Apr 2022 |
| PSOW-202108580 | Cardiff Council | Local Government | Resolved / Early Resolution | 21 Apr 2022 |
| PSOW-202005348 | A GP Practice in the area of Swansea Bay University Health Board | Health | Upheld | 21 Apr 2022 |
| PSOW-202100471 | Betsi Cadwaladr University Health Board | Health | Upheld | 20 Apr 2022 |
| PSOW-202107941 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 19 Apr 2022 |
| PSOW-202108379 | Ceredigion County Council | Local Government | Resolved / Early Resolution | 19 Apr 2022 |
| PSOW-202107569 | Isle of Anglesey County Council | Local Government | Resolved / Early Resolution | 19 Apr 2022 |
| PSOW-202107840 | Carmarthenshire County Council | Local Government | Resolved / Early Resolution | 19 Apr 2022 |
| PSOW-202100173 | Aneurin Bevan University Health Board | Health | Upheld | 14 Apr 2022 |
| PSOW-202100430 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 14 Apr 2022 |
| PSOW-202108175 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 14 Apr 2022 |
| PSOW-202107965 | Cartrefi Conwy | Resolved / Early Resolution | 14 Apr 2022 |