Mrs A complained about her son’s education, including the unlawful deprivation of education and a failure to comply with relevant legislation and guidance.
The assessment found that the Council had not properly investigated and responded to Mrs A’s concerns.
To resolve this, the Council agreed to arrange an investigation of Mrs A’s complaint and seek to address all of her concerns in accordance with its complaints policy, including the use of an independent investigator, where appropriate. The Council agreed to complete the investigation and issue a response within 3 months.